In order to optimize your experience with our products and enjoy them safely, please read the following tips on candle, fabric and jewellery care carefully.
Candle Care
Fabric Mist Care
CAUTION
Fabric sprays are for external use only!
Contact with product may cause skin or eye irritation.
If consumed, seek immediate medical advice. If eye contact occurs, rinse with water.
Jewellery Care
CAUTION
The coating of the gold plated and sliver plated jewellery might peel off during the use.
Clean regularly and store them in proper places if not wearing to maximise their lifespan.
ALLERGIC REACTION
All our products are made of sterling silver (925 silver) and high-quality brass plated with silver and gold.
There might be very low amounts of nickel presenting in some of our brass items. Only people who are very sensitive to them might have an allergic reaction.
If you are hypersensitive and might experience allergic reactions with brass, silver or gold, please do not make an order!
FAQs
A wet spot occurs when the wax pulls away from the edge of the container. Spot is caused by shrinkage and air bubbles that occur as the wax is cooling inside the container. It is common with natural soy wax and does not affect the burnability of our candles.
Frosting is a white crystalline layer forming on the surface of natural soy wax. It takes place when the wax used to make a candle tries to return to its natural state. It is also a perfectly natural effect of soy wax. Frosting only has aesthetic impact, and not affect how your candles burn or scent throw.
This is due to the penetrability of the colour dyes used. Smudging or penetrating might happen in few weeks after the candles being made. They only have impacts on the looking of the candles, but do not affect how your candles being burned or scent being threw.
Tunnelling occurs when only a smalll portion of the wax around the wick melts and burns down, leaving hard wax around the outside. It normally happens when you burn the candle for a very short while repeatedly. In order to prevent tunnelling, we recommend you to burn the candle at least 1 hour for the first time until the entire surface melts.
Delivery normally takes 2-10 business days from the date of dispatch. You can track your order via Auspost website or App.
If you haven't receive your order in a reasonable time or your order is missing, please Contact Us so that we can best assist you.
Yes!
You can make a return on the products you might think not suitable anymore, but we do not accept change in mind return on candles, fabric mists, earrings and any custom & bulk orders.
The products must be returned within 30 days from the day of delivery and will be charged on a delivery fee at $9.99. Please check more detailed information on Shipping & Returns.
We are very sorry to hear about this. Please Contact Us with your order number, contact information, an explanation of return and photo of the item, we will do our best to assist you resolve this for you.
Yes!
Orders, except for candle and custom & bulk orders, can be cancelled for free at any time before the products being dispatch. Please Contact Us to confirm whether your order can be cancelled.
If the order has been dispatched, we will incur the delivery fee for returning products in unused and undamaged condition. Please see the details on Shipping & Returns.