Privacy Policy

In this Privacy Policy, the expressions “24 Handiwork Studio”, "we", "us" and "our" are a reference to 24 Handiwork Studio.

This Privacy Policy describes how 24 handiwork studio collects, uses, and discloses your personal information when you visit or make a purchase from the website. We recognise the importance of the personal data you have entrusted to us and are committed to properly managing, protecting and processing this data.

 

Information we obtain

When you visit our website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. The type of information we may collect including:

  • Contact information (name, postal and residential address, email address, mobile or telephone number);
  • Username and password;
  • Purchase and transaction information (product details, order summary and products or services that you are interested in or products);
  • Payment information (details in relation to your financial institution, your payment card number, expiration date, authorization number or security code, delivery address and billing address);
  • Customer service information (customer support, comments, reviews and any custom order inquiries);
  • Device information (version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the website);
  • Photographs, comments, feedbacks and other content you provide including any social media in relation to 24 Handiwork Studio.

 

Why we obtain these information

The types of uses we will make of personal information collected for the purpose including:

  • Provide products or services to you to fulfill your preference and need;
  • Process your payment;
  • Arrange for shipping;
  • Provide you with invoices and order information;
  • Provide you after-sale services (returns, refunds or exchanges);
  • Communicate with you for customer service functions including enquires and complaints;
  • Offer you updates, products or advertising that you are interested in relating to our products;
  • Screen our website for potential risks, security threats, theft, fraud, burglary or other criminal activities;
  • Comply with any applicable laws and regulations.

 

How we collect these information

As much as possible provided in this privacy policy, we collect personal information directly from you. We may collect that information in various ways, including:

  • Access or use our website;
  • Complete an application or purchase order;
  • Order products from us;
  • Contact us for more information;
  • Require a refund or exchange;
  • Subscribe to our mailing lists;
  • Register your details on our website;
  • Enter a promotion.

We also use cookies, log files, web beacons, tags, pixels and other technologies that collect certain personal information about you by automated means through visiting our website.

 

Use of cookies and other technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the website or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our website and to provide our services: 

Name

Function

Duration

_ab

Used in connection with access to admin.

2y

_secure_session_id

Used in connection with navigation through a storefront.

24h

_shopify_country

Used in connection with checkout.

session

_shopify_m

Used for managing customer privacy settings.

1y

_shopify_tm

Used for managing customer privacy settings.

30min

_shopify_tw

Used for managing customer privacy settings.

2w

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Tracking preferences.

1y

c

Used in connection with checkout.

1y

cart

Used in connection with shopping cart.

2w

cart_currency

Used in connection with shopping cart.

2w

cart_sig

Used in connection with checkout.

2w

cart_ts

Used in connection with checkout.

2w

cart_ver

Used in connection with shopping cart.

2w

checkout

Used in connection with checkout.

4w

checkout_token

Used in connection with checkout.

1y

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_shopify_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

2w

master_device_id

Used in connection with merchant login.

2y

previous_step

Used in connection with checkout.

1y

remember_me

Used in connection with checkout.

1y

secure_customer_sig

Used in connection with customer login.

20y

shopify_pay

Used in connection with checkout.

1y

shopify_pay_redirect

Used in connection with checkout.

30 minutes, 3w or 1y depending on value

storefront_digest

Used in connection with customer login.

2y

tracked_start_checkout

Used in connection with checkout.

1y

checkout_one_experiment

Used in connection with checkout.

Session

_landing_page

Track landing pages.

2w

_orig_referrer

Track landing pages.

2w

_s

Shopify analytics.

30min

_shopify_d

Shopify analytics.

session

_shopify_s

Shopify analytics.

30min

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

30min

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

30min

_shopify_y

Shopify analytics.

1y

_y

Shopify analytics.

1y

_shopify_evids

Shopify analytics.

session

_shopify_ga

Shopify and Google Analytics.

session

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We also use third-party analytics services on our website, such as Google Analytics, which use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the website. To learn more about this services, please visit the relevant websites:

You can also look on the opt-out of Google Analytics here: 

 

Behavioural Advertising

When you access our website, both we and certain third parties (advertising networks, digital advertising partners and social media platforms) collect your personal information about your online activities, over time and across third party websites. We use such information to provide you with advertising about products to your individual interest. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party advertisement buying networks (such as Google, Facebook and Instagram). We collect such data to target messaging users based on demographic, interest-based and contextual means. The data are collected both on our website or third party websites that participate in such networks. To learn more about these third parties and how to opt-out of these behavioural advertising, please visit the relevant websites:

 

Disclosure of private information

We do not disclose your private information we collect about you, except as described in following circumstances. We only disclose or share your personal information to third party when:

  • We have your consent to share your information;
  • We need to share your information in order to provide the product or service you have required;
  • We have a need to send your information to third party service providers (such as entities that process credit card payments, fulfill orders, and provide web hosting, analytics and marketing services);
  • We are required or authorised by law or legal process to disclose the information.

 

Your rights and choices

We typically retain personal information we obtain about you for as long as it is needed for the purposes listed above which means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us.

To the extent provided by the law of your jurisdiction, we offer you certain choices in connection with the personal information we collect about you. You have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. To update these preferences, please contact us at any time:

 

Minors’ personal information

Our website is designed for a general audience and is not directed to minors. We do not intentionally collect personal information from children under the age of majority. If we become aware that we have collected personal information from a child under such age, we will delete the information from our records. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the Contact Us section or email us via customerservice@24handiwork.com.au.

 

Changes of our privacy policy

We may amend this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons by posting an updated privacy policy on the 24 Handiwork Studio website.

 

Complaints

If you have any complaints relating to online privacy issues on our website, please notify us using the contact information below and we will promptly respond informing you that we are actioning your complaint and when you can expect a further response.

 

Contact

If you have any questions about this privacy policy or if you have any concerns or a complaint regarding your personal information, please contact us using the details provided below:

Email: customerservice@24handiwork.com.au

Post: 65 Progress Drive, Nightcliff, NT, 0810